This qualification reflects the role of individuals who perform a range of office Admin tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Questioning – the evidence received would be in a written format for this course. The types of questioning used include short answer questions and scenario based questions based on the following areas:
- Companies processes, policies and procedures
- Legislation, regulatory requirements
- General required knowledge across all the units of competencies
Case studies/Project works – This method is used to provide the learner the opportunity to apply their required knowledge within a given context. This method must be applied in conjunction with other assessment tasks such as, questioning and demonstration to assess the ability to problem solve, work in teams, and decision making.
Practical exercise / demonstration – This method allows the learner to demonstrate their skill and attitude in their current work environment or a mirrored simulated environment. There will be student assessment using computer and software. The evidence gathered from this approach is to assist the assessor by observing their conceptual, interpersonal and technical ability.
Students who complete this course may take employment roles such as:
- Office Administration Assistant
- Data Entry Operator
Students who complete this qualification and want to continue to study may take the following courses:
- Certificate III in Business
- Certificate III in Business Administration
This course covers the following units/modules:
BSBWHS201 – Contribute to health and safety of self and others
BSBCUS201 – Deliver a service to customers
BSBIND201 – Work effectively in a business environment
BSBINM201 – Process and maintain workplace information
BSBCMM201 – Communicate in the workplace
BSBITU201 – Produce simple word processed documents
BSBITU202 – Create and use spreadsheets
BSBITU203 – Communicate electronically
BSBSUS201 – Participate in environmentally sustainable work practices
BSBWOR202 – Organise and complete daily work activities
BSBWOR203 – Work effectively with others
BSBWOR204 – Use business technology
Part-time: 2 days per week for 25 weeks 50 workshops of 5 hours each
Delivery method: face to face
Tuition and Resource Material Fee
Time table: twice a week at Wisdom Skills and Training Academy
All clients enrolling in this course have completed up to year 10 in high school and they are willing to enter into the work force working as receptionist of junior office admin. Clients must also have good grasp of both written and spoken English.
You can access or download the course brochure here: BSB20115 – Certificate II in Business brochure
To apply this course please call 02 8957 6125
Please note: The course content structure and material may change at any time without notice. The subject sequence is for illustrative purpose only and may not be the sequence of training. The course fees, schedules, content and instructors are subject to change without notice.